ON PLACING AN ORDER ON OUR WEBSITE YOU ARE AGREEING TO OUR TERMS & CONDITIONS
Ivan Wood & Sons Ltd will supply all fresh produce as described on our website, they will be supplied in the agreed method as outlined on our website, which is on a collection only basis.
Should any item be unavailable for any reason due to availability or demand then we will replace your item with a suitable alternative to equal or greater value.
Orders placed before 6pm on Wednesday will be available for collection on the Friday between 10.00am and 1.30pm.Orders will be cut off promptly at 6pm on theWednesday evening. Any orders placed after that time will automatically go into the next collection date.
You must bring your order code with you to collect your order and advise someone at reception that you have arrived, someone will then bring your order out to your car. Please wear a facemask when entering our premises.
Any orders that are not collected before 3.00pm on the date of collection will be disposed off and no refund will be offered, as all items are fresh produce that cannot be used if they have not been collected. It is your responsibility having placed an order that it is the collected in the agreed time slot as displayed on our website as there is not staff available out with these times for collections to take place. You must bring your online order number with you to collect your order.
Any changes to collection times will be advertised on our website on each page, for you to see prior to you placing your order.
During the current situation with Covid19 unfortunately we are not able to operate out of these timescales in order to keep you and our staff safe. We have limited staff working restricted hours and in order to make up your orders and organise for any prepared vegetables we need to stick to these time slots.
The warehouse is not open for anyone to place orders at the warehouse, or to arrive to collect items without a collection code (your collection code being your online order number).
Orders are placed online and any enquiries should be sent via the details on our contact page.